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PITAM
Authority
Why do we need Authority? (1:19)
Introducing Stella Hampton (2:13)
Building the Business Case (4:33)
Stella's Business Case (3:09)
Communicating with Senior Management (3:56)
CIO approval, identifying & influencing stakeholders, building a reputation (7:46)
Maintaining Momentum (4:37)
Summary & Self Assessment (3:23)
Appendix - Poll (2:18)
Plan
An Introduction to Asset Management - More than Compliance (7:14)
Primary Driver for ITAM Survey (1:53)
Milestones to Consider in a Three Year Plan (1:53)
Stella's Approach (1:26)
What Metrics Shall I Track? (1:48)
Three Stages to ITAM Implementation & the 12 Box Sequence (3:31)
Examples of ITAM Profit Centers (4:44)
What Should I Manage? (4:48)
Stella's Agile Business Plan (2:23)
Communications (5:25)
Creating an ITAM board (1:37)
Summary & Self Assesment (3:22)
Team
Where Team Sits within ITAM Implementation (1:21)
ITAM the Superhero? (2:15)
Job Titles and Building a World Class Team (4:20)
Team Size, Skill Shortage, Experience (3:40)
Stella's Team Requirements (2:23)
The Role of Service Providers & Specialists in Teams (4:29)
How Stella Builds Her Team & Works With Peers (4:26)
Managing Extended Virtual Teams & Building World Class Teams (4:40)
Summary & Self Assessment (3:55)
Appendix - Q&A
Stakeholders
Introduction (2:54)
Why Stakeholders Matter (5:08)
Identifying & Influencing Stakeholders (4:50)
Stella's Plan for Building Reputation (1:11)
Stakeholder Reporting - Stella's Peer Group (6:12)
Escalation - When Stakeholder Relationships Aren't Working (2:33)
Harnessing Good ITAM Data & Working With CIO Priorities (4:23)
Recruiting Evangelists (1:51)
Summary & Self Assessment (3:01)
Dependencies
Introduction, How to Conquer Complex Licensing & Why Are Dependencies So Important? (4:51)
Dependencies in Action with Office 365 (2:50)
Filipa Preston on the Importance of User Management (4:20)
User Optimisation in Action (5:49)
Configuration Management & ITAM (3:55)
Summary & Self Assessment (3:02)
Appendix - Q&A
Request
Introduction - Key Components of Self Service (3:26)
Beginning the Request Process, Steering Choices & Preferred Asset Lists (5:55)
Why Care About the User Experience? Managing Non-standard Requests (5:35)
Management Approval, Installation & Credentials, Managing Entitlement (4:25)
Summary & Self Assessment (2:44)
Transition
Introduction - What is Transition? (4:18)
Opportunities for ITAM & ITSM Integration (5:00)
Stella's Opportunities - Embedding ITAM into Day to Day Opportunities (2:48)
Gillian Leicester - How Do You Work with Broader ITAM Teams? (4:05)
Stella's ITAM & ITSM Integration Plans (2:32)
Summary & Self Assessment (3:37)
Reclaim
Poll Results - Hardware Reclaim (2:38)
Introduction - Reclaim, Show Me the Money, Why do Reclaim? (6:53)
ROI for Hardware Reclaim (5:01)
ROI for Reclaim - Begin Reclaim with Request (7:48)
Tracking Usage (4:22)
Software Removal Etiquette (4:47)
Leveraging Security to Reclaim Hardware (3:11)
Reclaim as a Business Justification (2:50)
Why Care About the User Experience? Summary & Self Assessment (4:43)
Appendix - Q&A
Inventory
Inventory Accuracy Poll - Inventory Technology Strategy (6:34)
Tool Types (5:09)
Why Measure Accuracy? How to Measure Inventory Accuracy (7:30)
Software Recognition Catalogue (5:31)
Managing Inventory Catalogue (3:20)
Danny Begg - Good Inventory Starts with Entitlement (4:38)
Summary & Self Assessment (3:29)
Appendix - Q&A
Verification
Introduction - What is Verification? (3:59)
What is Audit Ready? Audit Defence versus Audit Prevention (7:10)
Quick Guide to ISO IEC 19770 (8:41)
What to Verify & How Often - Stella's Verification Plan (5:36)
Measuring Accuracy Recap - Managing Inventory Exceptions (3:27)
Rory Canavan - Why Compare Data Sets to Drive Accuracy (5:33)
Entitlement Verification - Using Verification to Support Communications & Momentum (4:57)
Summary & Self Assessment (8:58)
Entitlement
What Are Product Use Rights? (5:36)
What is Entitlement? Taking Advantage of Product Use Rights (4:41)
Key Stakeholders at the Negotiating Table (2:25)
The Guitar Hero View of Renewals (1:22)
Licensing Clarity, Being Audit Ready (4:15)
The Licensing RACI, Vendor License Statements (6:57)
Sweating Assets (4:13)
Negotiation 101 (2:06)
Summary & Self Assessment (2:31)
Appendix - Q&A
Reporting
Introduction - Why is Reporting Important? (3:48)
Reporting to Stakeholders - Stella's Reporting Dashboard (3:35)
What is CSI? Why Do We Need a CSI Approach? (3:42)
Stella's Audit Log (2:27)
Deming Cycle, Business Improvement & Stella's CSI Model (4:00)
Colin Simmons - Maintaining Momentum in your ITAM Practice (7:02)
Summary & Self Assessment (3:26)
Appendix - Q&A
Time to get certified!
Get your ITAM Review PITAM certification (0:40)
Entitlement Verification - Using Verification to Support Communications & Momentum
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